When Acme Corp hit 500 employees, their operations team was drowning. Manual workflows that worked at 50 people were collapsing at scale. They evaluated dozens of tools before discovering Evolv Ai.
The Challenge#
Acme's operations team was juggling five different tools to manage support, sales, and internal workflows. Engineers were spending hours each week building one-off scripts to glue systems together. Critical handoffs were falling through the cracks.
Three weeks to onboard a new enterprise customer. Sales-to-ops handoff required 17 manual steps across 5 tools. Customer support backlog growing 12% month-over-month.
The Solution#
Acme deployed Evolv Ai agents in three phases over a single quarter:
Phase 1: Customer Support Triage
An agent was deployed to read incoming Intercom messages, classify by urgency, and route to the right team. Within two weeks, average response time dropped from 4 hours to 12 minutes.
Phase 2: Sales Pipeline Automation
Agents now sync Salesforce data with Notion, update Linear with deal status, and auto-create onboarding checklists for new customers. The 17-step handoff became automatic.
Phase 3: Internal Operations
From PR reviews to expense approvals to weekly reports — agents handle the long tail of repetitive work that used to consume management time.
“
We tried building this ourselves. After 6 months and $400K, we shelved the project. Evolv Ai gave us better results in 3 weeks.
”The Results#
After 90 days, the impact was clear:
60% reduction in operations costs. The team now operates at scale with the same headcount they had at 200 employees.
The most striking change? Team morale. Engineers and ops folks reported feeling more impactful, not less. They were finally working on high-leverage problems instead of glueing tools together.
Specific Wins
- Support response time: 4 hours → 12 minutes (95% faster)
- Customer onboarding: 3 weeks → 4 days (5x faster)
- Sales handoff errors: 14% → < 1%
- Hours saved per week: ~320 hours across the organization
What's Next#
Acme is now expanding Evolv Ai usage to their finance and HR teams. They're piloting custom agents built with the Evolv Ai SDK to handle complex compliance workflows.
The vision? Every team at Acme will have at least one AI agent handling their busywork by end of year.
